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Focus on Customer Care

As part of how Senate Group continually improve their overall customer service, we have had a re-focus on our handover and aftercare process.

Natalie Mooney will now be responsible for Customer Care, and she will be involved on projects from handover throughout the rectification period on our projects to ensure we deliver the same high standards.

As part of her role she will be also gaining customer feedback through KPIs to ensure that lessons learnt are passed on throughout the business.

If you have any feedback on our service or wish to make contact with Natalie, please email either customercare@senateconstruction.co.uk or customercare@senatemech.co.uk